5 Plays takes the protection of your personal information very seriously. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
5 Plays (https://5plays.biz) treats your privacy not merely as a legal obligation, but as a responsibility to our users. This Privacy Policy ("Policy") explains how we manage your personal information when you use our website, mobile app, or any of our other services.
This Privacy Policy applies to all 5 Plays services — Sports Betting, Live Casino, gaming, and any of our digital channels. By using our platform, you consent to the processing of your information as described in this Privacy Policy.
📋 In Summary: We only collect the information we need, keep it secure, and never sell it to third parties. You remain in control of your own data.
5 Plays collects certain information to provide our services and manage your account. This information comes from three main sources:
Information You Provide Directly:
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Required |
| Contact Information | Phone number, email address | Required |
| Financial Information | Mobile Pay/Nagad number, bank account details | Required |
| KYC Documents | Passport, driving license, utility bill | For Verification |
| Security Information | Password (encrypted), security questions | Required |
Automatically Collected Information:
Information received from third parties:
5 Plays uses your information only for legitimate, clearly defined purposes. We never use your data for anything beyond what is necessary. A full list of how we use your information is provided below:
⚠️ Important: You can opt out of marketing communications at any time. However, certain notifications related to account management and legal requirements cannot be disabled.
5 Plays uses cookies and similar technologies to enhance your browsing experience and keep our services running smoothly.
Types of cookies we use:
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.
5 Plays uses industry-leading security technology to protect your data. Our security framework operates across multiple layers:
⚠️ Your Responsibility: We apply the highest level of protection on our end — but make sure to keep your password strong, never share it with anyone, and avoid logging in on public Wi-Fi.
5 Plays gives you full control over your personal data. You have the following rights:
To exercise these rights, please contact us at our support@5plays.biz Email us at the address provided. We typically respond within 30 business days.
📌 Please Note: In some cases, deletion may not be possible where legal obligations exist (such as AML record-keeping requirements). We will inform you of the reason if that applies.
5 Plays does not retain your data indefinitely. A specific retention period is set for each type of information:
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For as long as your account remains active |
| Transaction Records | Years (as required under AML regulations) |
| KYC Documents | 5 years after account closure |
| Communication Logs | 3 Years |
| Marketing Data | Until consent is withdrawn |
| Cookies Data | Up to 12 months |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
5 Plays is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
Parents are advised to monitor their children's online activities and make use of parental control software.
To operate 5 Plays services, your data may sometimes be processed on servers located outside Bangladesh. In such cases, we ensure that:
🌐 Our Assurance: Wherever your data is held, all terms of this Privacy Policy apply equally.
5 Plays may update this Privacy Policy as needed. For any significant changes, we will notify you in advance:
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with a change, you may request to close your account.
For any privacy-related questions, requests, or complaints, please reach out to our Data Protection team:
📬 Complaints Process: Upon receiving a complaint, we will acknowledge it within 3 business days and aim to resolve it within 30 days.
We don't just make promises — we back them up with action.
Military-Grade Encryption
Every transaction and personal detail you share is protected with 256-bit SSL encryption — completely out of reach for hackers.
Your Data Is Never Sold
5 Plays never sells your information to third parties under any circumstances. Your data is used solely to serve you.
Stay in Control
Opt out of marketing communications, view or update your information directly from Account Settings — full control is in your hands.
Licensed & Audited
Our data security measures are regularly audited by independent security experts. International standards are maintained throughout.
Automatic Data Deletion
Once the designated period ends, your data is automatically and securely deleted. No unnecessary information is retained.
24/7 Bangla Support
For any privacy-related queries, our Bangla-speaking support team is available around the clock to help.
Your privacy is completely secure at 5 Plays. Sign up and enjoy the best betting experience on a platform you can trust.